Hello from Las Vegas! I am having a problem with our Zen page. It appears to be “stuck.”
My EventBrite events are not showing up on our page, and a broken supporter link will not go away, no mater how many times I’ve removed it or replaced it.
I have cleared my cache, removed the connection to EventBrite, saved the page, cleared the cache (again), killed the browser, logged back in, reconnected to EventBrite, and still no-go.
I have officially reached the limitations of my technical abilities to fix it. Can someone help? Here is the link to our page: https://zen.coderdojo.com/dojos/us/las-vegas-nv/las-vegas
Thank you in advance!
We’re off for the WE as well as Monday, but we’ll give it a shot asap The Eventbrite integration has some limitation and the best is probably that we take a couple of minutes to go through what you’re trying to achieve to ensure it’s supported.
Regarding the image : a wild guess could be the url you’re using: it is behind a redirection. Try this one instead : https://img.evbuc.com/https%3A%2F%2Fcdn.evbuc.com%2Fimages%2F30098234%2F107949893479%2F1%2Foriginal.jpg?h=230&w=460&rect=0%2C11%2C624%2C312&s=e90f93b97d19a19d946ec3b0ab82066e
@Guillaume-Feliciano said in Urgent support request: Our CoderDojo Las Vegas Zen page appears to be "Stuck":
Thank you Guillaume! The updated link worked. I am guessing there’s a known issue with Zen that does not allow a null value once you’ve tried to fill it in.
As for Eventbrite, I do not require anything different than the out-of box integration that worked for our previous events. Eventbrite is authorized on Zen, but the option to register for our next event (which is published and public) is not showing up on our Zen page. I appreciate your response over the holiday weekend, and look forward to working with you on a resolution next week.
Enjoy the holiday!
I had a quick look and your setup seems good, yet we have errors in our logs regarding the update of your events.
Apart if you tried to sync your events after having revoked the authorization, I’m not sure how this error was triggered, so it seems the issue is on our side :|
I’ll keep you updated.
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