I'm a mentor and my son attends the dojo in Banbridge. I've awarded him another badge for attending 5 dojos, but I've not received the e-mail to accept the badge and it doesn't appear on his profile. I tried to award it to him again and it failed, stating that he was already awarded the badge. What am I doing wrong
I can see from our logs that that email seems to have been sent since. It may have been queued up for sending, which can result in them not being sent immediately.
Can you confirm if you've now gotten the badge awarding email?
@Daniel-Brierton Hi, no e-mail came through that I can see.
@Daniel-Brierton Hi Daniel, turns out I had ran out of space on google! Freed up space and hoping mails from the last week come through eventually. If it doesn't, is there any way to resend the badge acceptance link?
@KramKroc Hi KramKroc, Daniel is out of office today. He will be back in tomorrow, so if you haven't received the email by then, he should be able to resend it to you
Cheers @Nuala-Nic-Éil and there's no rush (especially as it's a user error on my side), but maybe this could be a feature request? Ability to resend badge links without having to contact zen support?
This would alow spam possibilities, we'd prefer to avoid
Was the badge you awarded and didn't receive an email for the one called "5th dojo attendance" ?
@Guillaume-Feliciano Yes, that's the badge. I wouldn't consider me re-sending a badge award mail as spam though, especially as it would only happen if a parent/ninja indicated that they had not received it (it happens, even to me :D).
@Daniel-Brierton I never did get this through (gmail never resent all the e-mails that I lost when mailbox filled up) so could you resend it the badge award mail again?
I've sent on the URL to accept the badge for your son through chat on the forum.
In future, this will no longer be an issue, as badges no longer need to be accepted, and will appear on profiles once awarded.
Hi @Daniel-Brierton I still haven'y been able to award the badge. Could the existing one be deleted?
The link that daniel sent you doesn't work, you say ? if so, we need to look into it, i may have broke backward compatibility with the previous process ..
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