I have created my coderdojo account but the website keeps telling my that there was an error verifying my account. I haven't even got an email telling me that my account has been created. please help
Hi Owen, thank you for getting in contact.
I haven't heard of this issue before but I will discuss it with the dev team and hopefully be able to provide a clear solution for you tomorrow, if you have any update in the meantime, please let us know here
Thank you. Is there an age limit to signing up for an account maybe?
@Owen Ah! That could be it! Are you above 13 years old?
Nope. Im 15 in a week
@Owen Hmm, those under 13 years need an adult to create a youth account for them on their behalf but as you are over 13 you should be allowed to set up your own account.
Also, you might not know we have a youth forum for young people who are 13-17 years old here it isn't publicly viewable and is moderated by mentors who are vetted only, so it is a safe space for youths to chat and discuss their projects in a private space.
Unless the issue is that you have created a forum account but haven't actually registered on the platform, as i believe these are separate. You may need to register separately on the platform. Have you filled this in? You can privately mail us screen shots of the issue to email@example.com if that doesn't work.
Yes i have filled in that form. I tried the youths forum but it was just blank so i skipped to this one. I have sent the email with screenshots to the email address yiu provided. Thank you
@Owen Cool thanks, I'll talk to the dev team first thing in the morning and get back to you; as they will be able to explain exactly what the issue is
Cheers. Thanks a million really appreciate it
Just to +1 this issue. It's not just for new accounts as I'm getting errors on every page including error.general and An error has occured verifying your profile. Console shows the following dependencies.js:8 POST https://zen.coderdojo.com/api/2.0/profiles/user-profile-data 403 (Forbidden)
An error has occured verifying your profile.
dependencies.js:8 POST https://zen.coderdojo.com/api/2.0/profiles/user-profile-data 403 (Forbidden)
The same as me. I just forgot to check the console. This has stopped me from being able to book tickets
@KramKroc Could you give us a page where you know it happens on a regular basis? We'll track it down, it's our permission system blocking too aggressively
@Owen Could you send me by PM the link you received in the email?
@Guillaume-Feliciano Seems to have rectified itself overnight. All issues no longer occurring.
@Nuala Nic Éil
problem is sorted thank you for your help
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